Refund and Cancellation Policy

Last updated: November 2026

We want you to be satisfied with our work. This policy explains when refunds are available.

Software development projects

• Projects are paid in milestones agreed in writing (for example, a deposit before work starts and the balance on delivery).
• You may cancel before work begins and receive a full refund of your deposit.
• If you cancel after work has started, we refund the unused portion of the payment after deducting the work already completed.
• Once a milestone has been delivered and approved, payment for that milestone is non-refundable.
• If we fail to deliver the agreed work, you are entitled to a refund for the undelivered portion.

Tech support services

• Support requests cancelled before a technician starts work are fully refunded.
• If a support session has already started, we charge only for the time or work completed.
• If we cannot resolve your issue and the cause was within our control, you will receive a full refund for that service.

Instant (digital) deliveries

Because instant deliveries are provided immediately, they are non-refundable once delivered and accessed, unless the product is faulty or not as described.

How to request a refund

Email info@hanflotechgh.com or call 0245647659 within 7 days of payment or delivery, with your name, payment reference, and the reason for the request. We respond within 2 business days.

Refund processing

Approved refunds are sent back to your original payment method within 5 to 10 business days, depending on your bank or mobile money provider.